If you are experiencing a declined payment error when using a payment card issued by a bank in a country affected by sanctions-related restrictions, more information is available here - News Article

The TRA enquiry line will be opening slightly later on Thursday 29 October 2026 at 10:30am AEDT. For assistance, please Contact Us.

TRA has made our program guidelines easier to access. Check out our new HTML versions of the guidelines - News Article

Step 2: Verification

Step 2: Verification in a three-step application process. The highlighted middle panel explains that applications are reviewed after registration, applicants must complete Step 1, and monitor their email for updates or requests for additional evidence. Adjacent panels show Step 1: Registration and Step 3: Outcome.

At the Verification step, we will:

  • Review and verify your qualifications, employment and pay evidence.
  • Contact you at your registered email if we require more information.