Contact Us

On this page

If you have a question about one of our programs see our Help page.

General enquiries

If you are unsure about which of our programs may best suit your needs:

You can also submit a query using the form below.

We aim to provide accurate, timely advice. Our office sometimes gets a high volume of phone enquiries.

We will answer your call as soon as possible. Or you can email us with your contact details and your enquiry. One of our officers will respond as soon as they can.

Enquiry line times

The TRA enquiry line will be closed on Friday 24 March 2023 from 2.30pm (AEDST) to Tuesday 28 March 2023. The TRA enquiry line will resume operations at 10.00am (AEDST), Wednesday, 29 March 2023. In the meantime, please check the Frequently Asked Questions (FAQS) and updated processing times on the TRA website as this may have the answer to your query.

Monday to Friday
10.00 am to 4.00 pm
Australian Eastern Daylight Time (AEDT), excluding public holidays (GMT +11 hours).

  • Phone (outside Australia): +61 2 6240 8778
  • Phone (in Australia): 1 300 360 992

Postal address

Trades Recognition Australia
Department of Employment and Workplace Relations
GPO Box 9880