If you have a question about one of our programs see our Help page.
General enquiries
If you are unsure about which of our programs may best suit your needs:
- read an overview of our programs
- check the applicant guidelines.
You can also submit a query using the form below.
We aim to provide accurate, timely advice. Our office sometimes gets a high volume of phone enquiries.
We will answer your call as soon as possible. Or you can email us with your contact details and your enquiry. One of our officers will respond as soon as they can.
Enquiry line times
The TRA enquiry line will be closed on Friday 24 March 2023 from 2.30pm (AEDST) to Tuesday 28 March 2023. The TRA enquiry line will resume operations at 10.00am (AEDST), Wednesday, 29 March 2023. In the meantime, please check the Frequently Asked Questions (FAQS) and updated processing times on the TRA website as this may have the answer to your query.
Monday to Friday
10.00 am to 4.00 pm
Australian Eastern Daylight Time (AEDT), excluding public holidays (GMT +11 hours).
- Phone (outside Australia): +61 2 6240 8778
- Phone (in Australia): 1 300 360 992
Postal address
Trades Recognition Australia
Department of Employment and Workplace Relations
GPO Box 9880
CANBERRA ACT 2601
AUSTRALIA