If you need help, you can call our Enquiry Line:
Phone (outside Australia): +61 2 6240 8778
Phone (in Australia): 1300 360 992
Our Enquiry Line is available Monday to Friday, 10 am to 4 pm Australian Eastern Standard Time.
If you are experiencing a declined payment error when using a payment card issued by a bank in a country affected by sanctions-related restrictions, more information is available here - News Article
The TRA enquiry line will be closed from 2:00pm AEDT, Thursday 8th October 2026 and resume operations at 10:00am AEDT, Friday 9th October 2026. For assistance, please Contact Us.
TRA has made our program guidelines easier to access. Check out or new HTML versions of the guidelines - News Article