You may have recently received an email from us inviting you to register your interest in participating in future user research, testing and engagement activities. The following FAQs explain more about these activities and what is involved if you choose to participate.
Why have I received this email?
You have received this email because you recently had contact with us through one of our services, programs or digital channels. Your feedback helps us understand your experience and identify opportunities for us to improve our services, communications and digital products.
Do I have to complete the survey?
No. You can choose whether to complete the survey and may stop participating at any time.
Choosing not to take part will not affect your access to our services, the outcome of any assessment, decisions about eligibility or any other interactions with us.
What happens if I participate in the survey?
As part of the survey, you can choose to join our participant register. The register is a list of customers who have agreed to be contacted about future TRA user research, consultation and service improvement activities.
What happens if I join the participant register?
We may contact you about future opportunities to take part in research and testing activities that help improve our services and the experience of our customers who use them.
How long will I stay on the participant register?
You can stay on the participant register for up to 4 years from the date you register. During this time, we may contact you about relevant research, testing and consultation opportunities.
You can choose whether to take part each time we contact you. You can also ask to be removed from the participant register at any time by emailing TRAModernisationEngagement@dewr.gov.au.
Once we have processed your request, we will no longer contact you about future opportunities related to this work.
What types of activities could I be invited to take part in?
You may be invited to participate in activities such as:
• Customer interviews
• Online surveys
• Website and digital service testing
• Workshops and consultation sessions
• Other service improvement activities.
Will my feedback be kept confidential?
TRA will handle your information in accordance with the
When will TRA start contacting people on the participant register?
There is no set schedule for sending invitations. We will begin contacting interested customers as research, testing and engagement opportunities become available.
Am I guaranteed to be selected for research activities if I join the participant register?
No. Joining the participant register does not guarantee that you will be invited to participate in future activities. Invitations are sent based on the particular projects and relevant customer experiences.
Can someone else register on my behalf?
No. You must give your own consent to join the participant register and provide your own contact details.
What information will TRA collect for the participant register?
If you choose to join the participant register, we may collect:
• Your name
• Email address
• Mobile phone number
• Participation preferences.
Why is my personal information being collected?
This information will be used to administer the participant register and contact you about relevant user research and testing opportunities.
Your personal information is protected by law, including the
For more information, please refer to the department’s Privacy Policy or email privacy@dewr.gov.au.
What other information about me might TRA use?
In addition to the contact details you provide, we may use information already held in our systems. This may include the service you used, your application status and your assessment outcome.
This information helps us to identify participants who may be suitable for research or testing activities. This information is used only to select participants and improve our services. It will not affect any applications, assessments or outcomes.
How will my information be used?
Your information may be used to:
• Manage the participant register
• Contact you about relevant participation opportunities
• Conduct user research and testing activities
• Analyse feedback
• Identify opportunities to improve our services and digital products
Your information will not be used for:
• Assessment decisions
• Eligibility decisions
• Compliance activities
• Enforcement activities.
Who can access my information?
Access to your information is limited to authorised personnel in the department and approved project teams involved in TRA research, testing, consultation and service improvement activities.
Your information will only be accessed when it is needed for this work and the person accessing it has permission to do so.
Where can I find more information about privacy?
Information about how TRA collects, uses, stores and manages personal information is available in the TRA Privacy Notice.
Information about the department's Privacy Policy, including how to access or correct your personal information or make a privacy complaint, is available at www.dewr.gov.au/privacy.
You can also contact the department about privacy matters by emailing privacy@dewr.gov.au.
How do I know the survey is genuine?
The department will only email you from addresses ending in @dewr.gov.au or @e.dewr.gov.au.
If you receive a suspicious email:
- Do not click links or open attachments.
- Do not reply.
- Report it immediately to TRAModernisationEngagement@dewr.gov.au.
Will I receive marketing or promotional material if I join the participant register?
No. We will only contact you about research, testing, consultation and service improvement activities related to TRA services.
What if my contact details change?
You should notify us if your contact details change and you wish to remain on the participant register so your information can be kept up to date.
Need more information?
Please email TRAModernisationEngagement@dewr.gov.auif you have questions about the survey, participant register or the collection of your personal information for this project.