If you are experiencing a declined payment error when using a payment card issued by a bank in a country affected by sanctions-related restrictions, more information is available here - News Article

TRA has made our program guidelines easier to access. Check out our new HTML versions of the guidelines - News Article

We're improving how we deliver services and we'd like your help.

We’re inviting some of our customers to share feedback about their experiences with us and their views on how we can improve our services. This feedback will help us design simpler, more user-friendly services for the future.

We will be sending a survey to find customers interested in participating in user research and testing activities. 

Registering your interest in user research and testing activities is voluntary. If you register, we may contact you about opportunities in the future. However, you are not obliged to participate - we’ll give you more information at the time so you can decide if you want to be involved. 

If you would like to learn more about the survey and user research activities, please view our user research and testing FAQs here.

If you have questions about the survey or user research and testing activities, please contact TRAModernisationEngagement@dewr.gov.au.