We are aware that some applicants attempting to pay for a skills assessment using credit cards issued by banks in certain countries are experiencing a declined payment error. This issue is a result of how our third-party payment provider is applying requirements under international sanctions frameworks (https://www.dfat.gov.au/international-relations/security/sanctions/sanctions-regimes/zimbabwe-sanctions-framework).
We are working through a solution with key stakeholders so that legitimate payments can be resumed as soon as possible.
This issue is currently impacting cards issued by banks in countries affected by the sanctions framework. Payment cards issued by banks in other countries continue to work as normal.
Further updates on this matter will be posted on our website as more information becomes available.