The TRA enquiry line will reopen from 10.00am Australian Eastern Standard Time (AEST) on Tuesday, 5 May 2020. The enquiry line operates Monday to Friday 10.00 am to 12.00 pm and 1.00 pm to 4.00 pm (AEST), excluding public holidays (GMT +10 hours). Applicants can continue to submit enquiries to traenquiries [at] dese.gov.au. TRA will endeavour to respond to email enquiries as quickly as possible.
TRA will continue to assess applications submitted through the Online Portal, however due to the impacts of the COVID-19 pandemic, processing times are expected to be impacted for the foreseeable future.